Our coverage of Work Truck Week 2023 is brought to you by WiTricity.
In May 2021, Ford Pro made an announcement that it would be creating an all-new network of service facilities to accommodate its commercial customers. At Work Truck Week 2023, Ford Pro revealed its plans to expand the footprint of its dealer network and is set to add 120 Elite Commercial Service centers across the U.S. Each of these centers will serve as dedicated, large-bay service hubs with extended hours and quick turnaround with a minimum of 24 service bays for class 1-7 commercial vehicles.
These Elite Commercial Service centers will be open a minimum of 72 hours and six days per week, and Ford Pro will also provide service for non-Ford makes and models, so long as they’re commercial vehicles. There will be dedicated bays for medium duty trucks along with an express service. The American automaker said the decision to open these facilities is in direct response to pain points it had heard from its commercial service customers.
Of course, this initiative contributes to further building Ford Pro’s brand in the U.S. The company has 125,000 commercial and government fleet customers and obviously they’ll only remain customers if those vehicles can stay on the road. In total, Ford Pro currently has over 650 specialized Commercial Vehicle Center dealers in the U.S., all of which are EV-certified. The addition of these 120 Elite Commercial Service centers further bolsters Ford Pro’s dedication to improving productivity, lowering cost of ownership, and increasing uptime.
The first of these facilities actually opened earlier this year in January and several more will open and break ground in 2023, including one in Texas in mid-April. The Ford Pro Elite Commercial Service centers will also offer mobile service, just like Ford Pro’s Commercial Vehicle Centers. There are over 900 mobile service vans in operation today and Ford Pro is aiming to increase that figure to 2,100 by the end of this year.