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Quick look: Nissan Concierge is like having a personal assistant everywhere

(Editor’s note: We’re about to spend 3 months with Nissan Concierge as part of a long-term Nissan Leaf loan, and look forward to bringing you more experiences with the product during that time.)

Have you ever imagined what it would be like to have a personal assistant? I know I have. Well, I finally got to experience that after trying out Nissan Concierge, which gives you access to a team of professionals there specifically to help you with everything from mundane tasks to planning big events. The feature is available on most Nissan vehicles equipped with the upgraded multimedia system but requires you to subscribe to the NissanConnect Services Convenience package or higher.

So, what was using Nissan Concierge like? Awesome, if we’re being honest. Using text, email, call, or simply press the headphones button on the map of your car’s built-in navigation system, you can immediately get someone to help you out with your tasks for the day. Cool? Yes. Super convenient? Totally.

During my time testing the latest version of ProPilot Assist in a 2021 Nissan Rogue, the concierge service came in handy. I did everything from order food (Argentine empanadas and Japanese cheesecake) and purchased extra charging cables at the nearby Target for drive-up pickup. If you need anything done, you can run it through Nissan Concierge and they’ll likely be able to help you out and get your task finished. Getting lunch ordered and groceries or shopping are just some of the things you can do.

There are limitations, though. Establishments that don’t offer online payment mean you won’t be able to pay right away. The same applies if a restaurant’s online ordering system is down. However, this isn’t Nissan’s fault. Think of this as a lack of infrastructure for services like Nissan Concierge, which itself is a clever way of adding value to the ownership experience. As the world gets connected, this won’t be as common as it currently is, allowing you to see the full extent of Nissan Concierge’s benefits.

Is it worth paying eight bucks per month after the six-month free trial? I’d say yes. Not many brands offer a similar service and the fact that Nissan has this on the majority of vehicles in its lineup helps democratize the feature. Best of all, Nissan Concierge gives you back time. Time with family, time to enjoy a drive, and time to do more things during the day.

Written by Stefan Ogbac
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